What's the role?
As Team Leader for Tool Service Centre, you will be responsible for best in class execution of repair and the operating link between transport/carrier and the repair teams. You will manage the logistics team to support the Tool Service Centre operations for a fast and accurate tool reception, carrier management, recycling control, goods inbound/outbound procedures, loan tool service and the supply of all other inbound/outbound goods. You have responsibility to control the Repair Centre operation in order to provide a high quality, fast and efficient service.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As the team leader you will execute detailed action plans for major initiatives to ensure they occur in a successful timeframe. Receiving and recording all Hilti tools coming in the Service Centre, you will manage the pack and dispatch of all tools for delivery, supporting stock replenishment orders whilst managing the active disposal and control the recycling process.
You will be developing, motivating, leading and supervising Technicians within their designated area of the TSC and for their adherence to the Company's quality philosophy of meeting customer needs and adding value to our customer service offering, doing this to ensure labour productivity reaches acceptable levels. You will do this whilst always ensuring that all activities carried out meet the prescribed Health and Safety requirement.
You will maintain a continuous improvement mindset, making recommendations regarding process improvements, including technologies that apply to the Tool Service Centre supply chain and facilitate open communication between business partners such as Logistics, Marketing, Tool Services, Customer Service locally and globally to achieve outstanding results and sharing best practices.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
Why should you apply?
We have an excellent mix of people and success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
- Educated to at least Degree Level
- Proven logistics or repair center and operational experience
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- People oriented with ability to influence stakeholders on multiple levels and team members with different needs to gain their commitment and support to resolve customer problems
- Creative individual who thrives in a dynamic, fast paced, customer focused environment
- Focus to satisfy internal/external customers on a daily basis
- Speak Swedish or the ability to learn Swedish
- Geographically mobile in the future within Northern Europe or Globally
Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.
If you have any questions regarding the role, you are welcome to contact Ryan Blackburn, Tool Service Manager, firstname.lastname@example.org